At PiezoMotor, we are particular about our standards, and make sure that quality is controlled on all levels. We are certified according to ISO 9001:2008. Here is a summary of our quality system:
- Our quality policy is a formal statement from management, closely linked to the business and marketing plan and to customer needs. PiezoMotor is working with continuous improvements to get higher customer satisfaction and get closer to the vision of zero defects.
- Our quality policy is understood and followed at all levels and by all employees. Each employee works towards measurable objectives.
- Our business makes decisions about our quality system based on recorded data.
- Our quality system is regularly audited and evaluated for conformance and effectiveness.
- Records show how and where raw materials and products were processed to allow products and problems to be traced to the source.
- Our business determines customer requirements.
- Our business has created systems for communicating with customers about product information, inquiries, contracts, orders, feedback, and complaints.
- When developing new products, our business plans the stages of development, with appropriate testing at each stage. It tests and documents whether the product meets design requirements, regulatory requirements, and user needs.
- Our business regularly reviews performance through internal audits and meetings. Our business determines whether the quality system is working and what improvements can be made. It has a documented procedure for internal audits.
- Our business deals with past problems and potential problems. It keeps records of these activities and the resulting decisions, and monitors their effectiveness.
- Our business has documented procedures for dealing with actual and potential non-conformance (problems involving suppliers, customers, or internal problems).
- Makes sure no one uses a bad product;
- Determines what to do with a bad product;
- Deals with the root cause of problems; and
- Keeps records to use as a tool to improve the system.
We are very proud of our quality work, and have much positive feedback from our customers on the subject. We can deliver on time, and with documented quality and control. That is why we are the preferred supplier of piezo motors.